Frequently Asked Questions

Q. What documentation do I need?


United States Citizens

All United States citizens must have a Government Issued Passport, valid for at least six months beyond the return date of your trip, in order to travel to Mexico. Your passport must have at least two blank pages for entry and exit stamps. More information for US citizens can be found HERE.

Non-United States Citizens

If you are NOT a United States citizen (are traveling on a non-United States passport), please verify your specific documentation requirements with your country's consulate before departing. Please note that non-United States citizens may require a visa to enter Mexico and may require at least two blank pages for entry and exit stamps.


It is the sole responsibility of the traveler to verify and obtain all necessary documentation requirements when traveling to another country. Many countries require passports be valid for at least six months beyond the date of your expected return and may require blank passport pages for entry and exit stamps. Some citizens may be required to obtain a Visa to enter certain countries.


We also recommend packing a photocopy of the picture and signature pages of your passport. If your passport should get lost, the photocopies will make it much easier to get an emergency replacement 


Q. How do I get a passport? (US Citizens)


To get a new passport, you must go to a local passport acceptance facility. Some passport acceptance facilities require appointments. Many provide passport photos for a fee.

You must provide your passport application, proof of United States citizenship (such as a birth or naturalization certificate), government-issued photo ID (such as a driver’s license or military ID), color passport photo, and fee payment.

Typical processing time is approximately six to eight weeks. If you choose to pay the expedite fee, the typical processing time is approximately three weeks.

Please visit the below link for additional details on how to obtain a passport or renew your passport.


Q. When should I leave for the airport?


Recommended airport check-in time for international flights is three hours prior to departure. 

Please check with your airline for schedule changes or flight delays and confirm the recommended check-in time prior to leaving for the airport. Please remember to allow extra time if you are unfamiliar with the airport, are leaving during heavy traffic times, or have excess baggage.

For the latest information regarding what to bring, what to leave at home, and what to generally expect while traveling, please visit the Transportation Security Administration website at For general travel information issued by the State Department, please visit the U.S. Department of State website at For current travel warnings issued by the State Department, please visit the U.S. Department of State website at


Q. Should I purchase Travel Insurance?

Because unforeseen circumstances may arise, we strongly recommend that you purchase Travel Insurance through TravelGuard. TravelGuard is an affordable plan with a comprehensive package of travel assistance and concierge services available 24 hours a day, anywhere in the world. With TravelGuard, you receive basic coverage in the event of trip-related expenses, including cancellation, interruption, or delay; emergency medical treatment or evacuation; lost, stolen, or damaged baggage or travel documents; or baggage delay. Coverage may be purchased any time up to 24 hours before departure; however, in order to qualify for coverage for cancellations that may be necessary due to pre-existing medical conditions, TravelGuard requires purchase within 15 days of registration. For full details of the description of coverage or to purchase TravelGuard please click HERE. Coverage is only available for United States residents.


Q. What items can I carry on the plane?

Due to recent security issues on flights heading for the United States, the Transportation Security Administration has updated its aviation security measures. For an up-to-date list of items banned from carry-on luggage and items you can still carry on, please visit


Q. How much luggage can I take?

Most airlines permit each passenger to take one carry-on bag and one additional personal carry-on item, such as a purse or briefcase/laptop case. All carry-on items must fit under the seat in front of you or in the overhead compartment. You will also be allowed to check bags. Airlines may charge fees for checked baggage. Please check with your airline to confirm the current carry-on and checked luggage limitations and any applicable fees.

Please note that many airlines charge significant fees for overweight or oversized luggage. Be sure that all baggage and personal belongings are properly insured. Items such as medications, jewelry, or other valuables, breakable or perishable items, and important documents should be hand-carried. Responsibility will not be assumed by the airline for loss of or damage to these items.


Q. Should I lock my checked luggage?

The Transportation Security Administration (TSA) may need to open your checked bags in order to perform a random security screening. If your bags are locked, TSA will break the locks during the screening process and does not assume liability for any damage this may cause.

TSA-recognized locks, which can be opened by TSA using tools provided by luggage-industry members, help prevent the need to break locks. However, TSA-recognized locks are still occasionally broken during the screening process. If you want to guarantee that your checked bags are not forced open, leave them unlocked, but make sure you carry all documentation and valuables with you.


Q. How do customs procedures work at the Cancun International Airport?


Upon arrival at the Cancun International Airport, you will pass through immigration and present the Mexican immigration agent your immigration form (tourist card) and your passport. You will then claim your luggage and proceed through customs to declare any goods. You will press a button on a light resembling a traffic signal. A green light means that your bags will pass through without inspection, a red light means that your bags will be randomly inspected.

Since most commercial airlines no longer hand out immigration forms (tourist cards) on the plane, we highly recommend you fill out your form online before you depart for Mexico as this will help expedite your entry. If you do not fill out your immigration form ahead of time, you will have to wait in line at the Cancun International Airport to fill out your form.

You can fill out your immigration form up to 30 days before you depart for Mexico using the online registration process at All you need is your passport, flight information, address or name of the hotel where you are staying, and a printer to print your Official Entry Tourist Card. When you arrive in Mexico you will need to present your printed tourist card and your passport. The immigration officer will keep the Entry Part of your form and he/she will stamp the Exit Part of the form which you will keep while in Mexico. When you are checking in for your flight back home, you will present the Exit Part of your form along with your passport.


Q. What if I have a medical condition or physical disability?

If you have any medical conditions or physical disabilities that may require special attention, please contact Destinations at (801) 446-5000 prior to departure. Passengers requiring prescription medications are advised to keep them in their carry-on luggage or personal item (purse or backpack, etc).


Q. What should I pack?

Shorts, T-shirts, and sandals are suitable for men, while shorts, skirts, tank tops, T-shirts and sandals are ideal for women. The average high in Playa del Carmen in May is 88°F and the average low temperature is 76°F. Temperatures can be lower than normal in the evenings, so it is always a good idea to pack a warmer outfit, such as a pair of jeans or pants and a long-sleeved t-shirt, just in case.

Dress Clothing

Your daily clothing is sufficient for casual restaurants, but you'll need dress clothing for the more formal restaurants. Slacks and dress shirts are acceptable for men, while slacks, skirts, blouses, and dresses are suitable for women.

Beaches and Excursions

As you plan your vacation, research the destinations in and around Riviera Maya that you might consider visiting on a day trip. The area is home to several ecological parks, such as Xcaret and Xel-Ha, which offer highlights including swimming with dolphins and snorkeling with fish. If you're interested in Mayan ruins, El Rey is just south of Riviera Maya and Chichen Itza is west of Riviera Maya. If you plan to walk around the ruins or do something else that requires significant hiking, pack running shoes and light clothing that will shield you from the sun. Ensure you have an extra bathing suit, sandals or water shoes and plenty of sunscreen for visiting an ecological park.

General Items

The list of general items you pack should range from those that are essential to those that will help you enjoy your visit. Pack your toothbrush, toothpaste, hair products, makeup, and other accessories, and if you get ill easily when traveling, take some medication that will help with an upset stomach and other common travelers' ailments. To help record the memories of your trip, pack a camera and some spare batteries. Remember to pack your passport and information about your visit.


Q. What is the weather like in Playa del Carmen?

Located on the eastern side of the low-lying Yucatan Peninsula, the Playa del Carmen has a fairly predictable climate, making it a great vacation destination.

Playa del Carmen enjoys pleasant and rather tropical weather throughout May. May marks the end of the drier season and is a popular time to visit. This month the average temperature is 80°F and lows will typically not be lower than 75°F so be sure to take precautions in the sun. This is especially true as peak temperatures reach a very hot 91°F. Playa del Carmen's proximity to the sea makes it subject to ocean-related breezes. Generally, winds are calm but can gust, especially with an approaching storm.


You can expect an average of 11 hours of sunshine in May.

Sea Temperature 

Sea temperatures average 82°F. It is perfect for extended swimming and enjoying water-sports. 


Q. For what can I expect to pay?

Items of a personal nature including, but not limited to, spa treatments, shopping, any tours, excursions, or activities that are not included in the resort all-inclusive program, etc. are not included.


Q. Can I drink the water?

It is recommended that you do not drink tap water in Mexico. Most locals in Mexico do not drink water from their tap and prefer to drink bottled water. The tap water and ice at most resorts in Mexico is purified, it is recommended that you drink bottled water. Bottled water will be provided in each guest room for your use.


Q. What is the electrical voltage in Mexico?

Electric current throughout Mexico is conformed to 110 volts, 60 cycles. It is the same type used in the United States and Canada. Some electrical outlets at hotels and resorts are still the two-prong type. To get around this and enable you to use a notebook computer with a three-prong electrical cord plug, it is recommended that you take a converter with you.

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